In part 1 of this article I highlighted the many reasons why prioritizing positions, employees, and business units was necessary, and how it could dramatically increase business results. In the following sections, I will highlight the methodology and steps that HR leaders need to take in order to prioritize HR’s customers …

Why HR Must Prioritize Its Internal Customers Prioritization is one of the highest-ROI practices available to HR leaders, but unfortunately most in HR have failed to take advantage of it. It takes very little time or money to prioritize your internal customers, but the results can be dramatic. Prioritizing can …

Here is a heads-up alert for you: be prepared because not only will the infamous “War For Talent” be returning to impact your firm, but it is already underway in its full intensity here in the Silicon Valley. Begin planning for this next round of talent wars, because once the …

This “think piece” is part of my series designed to expand your thinking about strategic HR. The Top 40 Problems With 360° Employee Feedback Programs Whether you design, execute, or you are merely asked to fill them out periodically, you should be interested in maximizing the effectiveness of 360s. I split the …

Companies are as diverse as the people who run them, but all organizations benefit by taking a systematic approach to assessing employees and attracting top talent. And it’s important to maintain your talent pool at all times, regardless of economic ups and downs. Why? It always pays, quite literally, to have talented people on board.

This “think piece” is part of a series of articles I wrote to expand your thinking about strategic HR. 360° employee feedback surveys are one of the most common HR practices, but unfortunately that popularity may have led to a degree of complacency. Whether you design, execute, or are merely …

What could be simpler than assessing "the fit" of a candidate?

Everyone knows what it means to reboot your computer, but what does it mean when you reboot your entire workforce? It’s no secret that the speed of change in business is incredibly fast. And as a result products, operational processes, customer expectations, and even business models are constantly changing. Every …

This “think piece” is part of a series of articles I wrote to expand your thinking about strategic HR. If you haven’t seen it in the news lately, there has been an uproar over the practice of secret “no-recruit” agreements between major corporations. A significant number of notable firms including …

What’s wrong with corporate job interviews? Pretty much everything. Interviews are the second most used and “flawed” tool in HR (right after performance appraisals). They are used and relied on around the world for hiring, transfers, promotions, and for selecting leaders. After studying and researching interviews for over 40 years, I find it …