Applicants may also be customers: “Don’t call us…we’ll call you” is a phrase from customer service “hell.” This commonly used phrase is just one indication of how many employment processes are “arrogant” in their approach toward candidates. Often employment takes a “it’s my way or the highway” approach to applicants. …

All the recent net traffic on cost per hire pushed my button so here are some thoughts on what’s wrong with it.I hear HR professionals say they want to be strategic but often their actions indicate otherwise. Take the all too commonly used “cost per hire” metric. Sure it’s used …

What’s the best recruiting tool? Web pages, relationship recruiting? It may come as a surprise to many that the tool which brings in the highest quality of candidate for the buck is an employee referral program. The very best firms get more than 50% of their hires from employee referrals. …

Retaining key employees is one of the hottest Human Resource issues companies are facing today. Numerous studies have identified the reasons why employees leave their jobs. Perhaps surprisingly, the key reason employees leave is not compensation. In a similar vein, studies show that the key reason applicants accept new jobs is not …

Want to achieve extraordinary results? Set unreasonable timetables! – John Patrick IBM Strategist What is the speed of hire? A deliberate strategy for improving the quality of our hires by decreasing the cycle time for making a hiring decision. Don’t confuse speed of hire with “time to fill”. Speed of …

It’s relatively easy and cheap to solve most retention problems. Most workers really don’t leave for money. Managers like to hear that “it’s the money” because that shifts the “blame” for losing employees away from managers to the compensation department! Employees often do say, “it’s the money” because that preserves …

Many recruiters get it all wrong! They put major effort into finding great candidates but they almost universally leave out one of the most important aspects of any business deal… they fail to check to see if the customer is satisfied and if the product “works” after the “sale”! I …

PC to PC Live Video Interviews.Teleconference Interviews (Company site or 3rd party vendor (Kinkos)).3rd Party Assisted Video Taped Interviews (with preset questions).Video Taped Interviews (candidate designed and mailed to recruiter).Telephone Interviews.IVR (Interactive Voice Recognition) Interviews.Touch-tone (Keypad response Interviews).Computer assisted Interviews (On line, real time questionnaire with assessment).E-mail questionnaire Interview.Web based …

In the first part of this series I introduced the recruiters paradox. The Paradox is that unemployed / malcontents are the easiest people to recruit but they are the exact opposite of what managers want! If recruiters want the very best in a field they have to target content, employed people. That …

Or how to continually improveyour recruiting program! Many recruiters get it all wrong! They put major effort into finding great candidates but they almost universally leave out one of the most important aspects of any business deal…they fail to check to see if the customer is satisfied and if the …