February 23 , 2019

HR Strategy

Staffing – The Worst Customer Service Process in the World?

Applicants may also be customers: “Don’t call us…we’ll call you” is a phrase from customer service “hell.” This commonly used phrase is just one indication of how many employment processes are “arrogant” in their approach toward candidates. Often employment takes a “it’s my way or the highway” approach to applicants. “We frequently say we want creative, ‘out-of-the-box thinkers’ and risk …

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e-HR – A Walk Through A 21st Century HR Department

As I enter the HR department I notice it’s distinctly different than when I retired as a VP of HR way back in 1998. It was quieter, smaller and had much less people than I had remembered. There were only a few HR staff people in the office – there were no regular employees wandering in and out asking questions …

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