HR Metrics & Analytics

Getting Started With Metrics

Make Your Metrics Useful Making metrics useful seems to be where most people get off track. A metric should be telling, regardless of whether it is intended to report performance or diagnose the performance of a process. Unfortunately, many metrics in use today simply don’t tell you anything of value. To correct this problem, designers of metrics need to start …

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Metrics for Improving Referral Program Effectiveness

Basic Characteristics of Excellent Programs In order to gather the “right” metrics about a referral program, you need to know upfront what the critical design elements are that turn good referral programs into great ones. Next, you need to have metrics that cover each of these critical areas if you expect to continually improve your results: On-the-job performance. The primary …

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Performance Turnover

The Cost of Turnover may be higher than you think Performance Turnover Try using “Performance Turnover”, a measure I developed in our retention work, in lieu of the traditional turnover calculation. We have used it in a variety of configurations but it works something like this. Start with the assumption that losing a “Hi-Per’s” (High Performing Employees) is three times as bad as …

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How Many “Turkeys” Do You Hire? Part 2

In the Part 1 of this article series, I described the high failure rate of most new-hire processes and provided some basic tips on how to improve the assessment process during the interview. In Part 2, I will highlight some more advanced approaches that managers and recruiters can use to improve the overall recruiting and selection process and reduce the number of …

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How Many “Turkeys” Do You Hire?

No process that involves humans produces perfect results. Even hospitals, with all the quality control systems they implement, still have a measurable failure rate. So it’s no surprise that the traditional selection process that most managers use for selecting and assessing which candidates to hire is no exception. What is startling is that, although the interview and screening process has …

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The Status of Metrics: A Look at Top Issues Facing Retail Organizations

During a recent best practices conference covering the restaurant industry, I was given the opportunity to sit down with the leadership of some of America’s largest restaurant chains to discuss their top issues with regards to using metrics for talent management. What follows is an overview of some of the issues that were discussed and tips that emerged. While this …

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The Right Way To Measure Turnover

When the economy turns around next year, retention will almost instantly go from being a non-issue to a major issue. But because most HR departments currently miss the boat when it comes to measuring and reporting turnover, they are likely to compound the increased turnover problem by underreporting turnover and the impact of turnover on the organization. That’s why I …

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Understanding Your Value

Value is a key word in business. It is the primary subject of product and service pricing models, a key driver of consumer satisfaction and yet a concept eerily lost in the practice of recruiting. It has been said literally thousands of times that recruiting is like sales, and most recruiters subscribe to this belief. So why is it that …

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Quality of Hire: What To Measure and When To Measure It

In Part 1 of this article series, we looked at the many reasons why your organization should measure the quality of its hires. Here in Part 2 we’ll take it a step further and get into the details of what to measure and when to measure it. Quality Of Hire: What To Measure There are a variety of approaches to measuring the …

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Quality of Hire: Why You Should Measure It

I consider the single biggest fault with corporate and external recruiting functions to be their almost universal failure to measure the quality (or performance) of the people they hire. Nearly every other “overhead” function, from supply chain to package delivery, has jumped on the ISO or six-sigma bandwagon, but recruiting has continued to resist. If it’s fear of being exposed …

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