HR Metrics & Analytics

These two common errors are: Developing and implementing HR metrics in a vacuum Developing more metrics than it is feasible to maintain and utilize The most common error that I find is that of HR managers trying to create and implement metrics in a vacuum. Instead, I recommend a collaborative …

Reporting versus Operational Metrics The problem with most corporate recruiting metrics is that they are designed to report up in an organization, not power the day-to-day decision-making process where small corrections are needed to keep a fast-moving organization on track. These types of metrics are commonly referred to as “reporting …

Make Your Metrics Useful Making metrics useful seems to be where most people get off track. A metric should be telling, regardless of whether it is intended to report performance or diagnose the performance of a process. Unfortunately, many metrics in use today simply don’t tell you anything of value. …

Basic Characteristics of Excellent Programs In order to gather the “right” metrics about a referral program, you need to know upfront what the critical design elements are that turn good referral programs into great ones. Next, you need to have metrics that cover each of these critical areas if you …

The Cost of Turnover may be higher than you think Performance Turnover Try using “Performance Turnover”, a measure I developed in our retention work, in lieu of the traditional turnover calculation. We have used it in a variety of configurations but it works something like this. Start with the assumption …

In the Part 1 of this article series, I described the high failure rate of most new-hire processes and provided some basic tips on how to improve the assessment process during the interview. In Part 2, I will highlight some more advanced approaches that managers and recruiters can use to improve the …

No process that involves humans produces perfect results. Even hospitals, with all the quality control systems they implement, still have a measurable failure rate. So it’s no surprise that the traditional selection process that most managers use for selecting and assessing which candidates to hire is no exception. What is …

During a recent best practices conference covering the restaurant industry, I was given the opportunity to sit down with the leadership of some of America’s largest restaurant chains to discuss their top issues with regards to using metrics for talent management. What follows is an overview of some of the …

When the economy turns around next year, retention will almost instantly go from being a non-issue to a major issue. But because most HR departments currently miss the boat when it comes to measuring and reporting turnover, they are likely to compound the increased turnover problem by underreporting turnover and …

Value is a key word in business. It is the primary subject of product and service pricing models, a key driver of consumer satisfaction and yet a concept eerily lost in the practice of recruiting. It has been said literally thousands of times that recruiting is like sales, and most …