Nearly every firm that I have worked with that captures data on the quality of their hires learns that employee referrals produce both the highest volume and the highest quality of hire from any source.
However, the results of referral programs can almost always be dramatically improved when referral program managers become fully aware that a significant percentage of the referrals that are received under most programs would have to be designated as “low-quality.” Low-quality referrals can be broken into three groups: