No process that involves humans produces perfect results. Even hospitals, with all the quality control systems they implement, still have a measurable failure rate. So it’s no surprise that the traditional selection process that most managers use for selecting and assessing which candidates to hire is no exception. What is …

Most job application processes fail miserably when it comes to providing any form of interaction that could pass a standard customer service satisfaction test with a decent score. Unfortunately, this revelation isn’t a new one, nor one that hasn’t been addressed before, yet it continues to be one of the …

Last week I wrote about rebuilding a damaged or tarnished employer-of-choice brand. Based on the articles people were searching for on my website and email questions that had come in over the past few weeks, I figured this was becoming an emerging issue. This week my colleague Master Burnett and …

Last week, we took an overview of the eight catastrophic failures that have occurred in workforce planning in the past, looking at the areas where workforce planners had gotten into trouble. This week we’ll take a more detailed look at some very specific reasons why workforce plans fail. I have …

Workforce planning is currently one of the hottest topics on the planet. Unfortunately, most recruiters see workforce planning as something that occurs beyond their scope. But in fact, it could be their ticket to job security during these tough economic times. Here are a few of the many reasons why …

I get to work with quite a few senior HR people during the time they are proposing new HR or recruiting programs. Almost without exception, they seem totally surprised when their new “pet project” is massacred by a team of MBA financial analysts armed with a battery of what I …

The top reasons why candidates reject offers? If you do an in-depth study of rejections, you will find some interesting facts. It might surprise you that the number one reason why people reject job offers is not because of the content of the offer. Instead, it is because of the …

Recruiting is just like any other important business function. If it doesn’t start with a sound plan and strategy, it is destined to wallow in mediocrity. The head of the function needs to start the strategic planning process realizing that recruiting is just another form of a customer relationship, and …

Few firms really know how to do layoffs right, and unfortunately, there really aren’t any “how-to” books or seminars on layoffs. But taking the right actions couldn’t be more crucial during this sensitive process, and as a layoff strategist, I recommend a structured approach to ensure this happens. If you’re …

Any savvy recruiter is well aware of the economic downturn that is facing most industries today. If that downturn has not yet affected your job as a recruiter, let me assure you that soon it will. Where I work in the Silicon Valley, the wave of recruiter layoffs is well …