Firm Case Studies

In Part 2 of this case study on Apple’s talent management practices, I look at its approach to innovation, compensation, and benefits, careerpathing, and online recruitment (its career site). Some approaches discussed are unique to sub-factions within Apple, as would be expected in any organization of significant size. It’s also …

This past August Apple became the most valuable corporation in the world based on market capitalization, surpassing every firm in the technology industry and every other industry! As a consumer products company, its prolonged growth spurt is even more amazing because it has continued through economic times when consumers are …

Staffing Department: Service Level Agreement Customer Commitment: Utilize the Manager Self Service (“MSS”) portal for all staffing resume reviews, request and applicant processing. Work with the recruiter to develop an effective online pre-screen questionnaire, screening processes, and interview strategy. Staffing Commitment: Post job within 48 hours of receiving approved job …

Structural Elements in the Recruiting Function Internal executive search. The team developed an internal executive search capability to identify, recruit, interview, and assist in the selection of executives, senior management, and other key management positions. The resulting effort saved hundreds of thousands of dollars and produced hires faster — and who …

A Recognized Leader In addition to the assessment that went into preparing this case study, the world-class efforts of the Valero recruiting team were recognized in 2005 by a panel of recruiting industry thought leaders that awarded them a prestigious ERE Recruiting Excellence Award. The ERE Excellence Award to a …

I have found over the years that the reasons the recruiting function fails to become more disciplined, repeatable, and data driven include: Salespeople thrive in non-data based environments. Salespeople selling things that barely work can be successful because they claim that 1) most aspects of recruiting can’t be measured or …

Recruiting Department Structure: Best Practices The recruiting team at Valero applied the management science principles of agility, “mass customization,” and customer relationship management when it designed the organizational structure of its recruiting department. Unlike most recruiting departments, which typically have a single strategy and a consistent approach that is applied …

Valero’s Metrics and Measurement Systems Valero’s business of recruiting approach is revolutionary because it is almost 100% metrics driven. Valero utilizes the widest variety of recruiting-related metrics of any corporation I have encountered. The importance of metrics to Valero’s recruiting approach can be seen in the following quotation from its …

Dan Hilbert, Manager of Recruiting When you meet Dan Hilbert, manager of recruiting at Valero, you see right away that he is someone who thinks differently from the typical recruiting professional. Among the many things that prepared him for his current role were four years of Jesuit training, an all-male …

“Disruptive Technology” and Strategic “Disruptive Recruiting” Google, through its branding, PR, and recruiting efforts, has made itself so well known and attractive to professionals from every industry and university that they have essentially changed the game of recruiting forever. If you know anything about technology, you know that people in …