During a talent shortage, businesses cannot afford to let their own conscious or unconscious biases infiltrate their hiring processes. These biases result in companies screening out qualified candidates who are perceived to fit a negative stereotype, warns HR consultant Dr. John Sullivan. The result is a significant narrowing of an already tight talent pool.
AI helps companies eliminate human and systemic biases. For example, hiring technology can perform anonymous searches for candidates and even ignore any demographic characteristics that would inform hiring bias. This “will help you improve your chances of including the most relevant candidates in your interview pool, including uncovering some hidden gems,” says Francesca Gino, professor at Harvard Business School.
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