General Returns Policy

You may return new, unopened items sold and fulfilled by drjohnsullivan.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We’ll also pay the return shipping costs if the return is a result of our error. Just contact [email protected] and we will guide you through the process and even supply you with a return mailing label you can print out.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

drjohnsullivan.com DOES NOT accept returns of the following items:

• Downloadable goods
• Items purchased from sellers other than drjohnsullivan.com
• Professional service fees

Using our return mailing label:
The return mailing labels obtained via e-mail are valid only for returns shipped within the U.S.

Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.

If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we’ll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping cost for that item.