Applicants may also be customers: “Don’t call us…we’ll call you” is a phrase from customer service “hell.” This commonly used phrase is just one indication of how many employment processes are “arrogant” in their approach toward candidates. Often employment takes a “it’s my way or the highway” approach to applicants. …

Retaining key employees is one of the hottest Human Resource issues companies are facing today. Numerous studies have identified the reasons why employees leave their jobs. Perhaps surprisingly, the key reason employees leave is not compensation. In a similar vein, studies show that the key reason applicants accept new jobs is not …

Want to achieve extraordinary results? Set unreasonable timetables! – John Patrick IBM Strategist What is the speed of hire? A deliberate strategy for improving the quality of our hires by decreasing the cycle time for making a hiring decision. Don’t confuse speed of hire with “time to fill”. Speed of …

Guide for assessing and improving job rotation programs. by John Sullivan and Sandra Au The business impacts of job rotation programs: Developing new products and cutting time to market require a stable and productive work force. The stability and productivity of the work force can be dramatically increased by ensuring that every employee …

There have been several posts lately (HRNET) on how to improve Orientation. Through my work in retention, I have found that poor orientation can increase “buyers remorse” and thus increase turnover. Below are some orientation tools you might find a welcome addition to what you currently do. Not all tools …

As I enter the HR department I notice it’s distinctly different than when I retired as a VP of HR way back in 1998. It was quieter, smaller and had much less people than I had remembered. There were only a few HR staff people in the office – there …