May 21 , 2018

Latest Posts

The Status of Metrics: A Look at Top Issues Facing Retail Organizations

During a recent best practices conference covering the restaurant industry, I was given the opportunity to sit down with the leadership of some of America’s largest restaurant chains to discuss their top issues with regards to using metrics for talent management. What follows is an overview of some of the issues that were discussed and tips that emerged. While this ... Read More »

The Recruiter’s Scorecard: Assessing the Effectiveness of Individual Recruiters

Whether you are a recruiting manager who is responsible for assessing your recruiters or just an individual recruiter who’s interested in how well you are doing, you need a scorecard before you can accurately assess effectiveness. Unfortunately, I have found through my work with corporations that over 90% make little or no attempt to assess individual recruiter effectiveness. The reason ... Read More »

World-Class Recruiters Prioritize. Do You?

Recruiting managers frequently ask me, “What are the smartest things that I can do to dramatically improve recruiting ó when I have no budget?” Fortunately, it’s an easy question to answer. After first focusing on employee referrals and then developing recruiting metrics, the next smartest thing any recruiting manager or recruiter can do to improve their performance is to prioritize ... Read More »

Monsters Can Be Ugly: The Problem With Job Boards

I am frequently asked about the use of large job boards as a recruiting source for finding top performers. My answer is always quick and to the point: Don’t use them! Most advanced recruiters smile and quickly agree, while others question my sanity. But the main difference between the supporters and the naysayers is that, almost without exception, the supporters ... Read More »

The Right Way To Measure Turnover

When the economy turns around next year, retention will almost instantly go from being a non-issue to a major issue. But because most HR departments currently miss the boat when it comes to measuring and reporting turnover, they are likely to compound the increased turnover problem by underreporting turnover and the impact of turnover on the organization. That’s why I ... Read More »

The Top Strategic Recruiting Metrics

Metrics are becoming more and more essential for successful recruiting managers. Unfortunately, most metrics that are regularly used in recruiting cover administrative rather than strategic areas. These are my top recommended strategic ó as opposed to administrative ó recruiting metrics: Performance of hire: On-the-job performance ratings (or performance appraisals) after 6 or 12 months in the job.   New hire failure ... Read More »

The Turnover Tidal Wave Is Coming: Are You Ready?

Let’s face it, the economy has been in a downturn for a good while now, and few of us have been giving much thought to employee retention. But that’s a huge mistake, because a literal flood of turnover is about to take place. Smart managers and HR professionals need to start preparing for it right away. The reason turnover rates ... Read More »

Offshoring: An Essential Element of Talent Management

If you expect to have a strategic impact in recruiting, you must begin to think and act like a talent manager. Talent management is a broad, business-like approach that expands the traditional role of recruiting into areas that increase the overall productivity of your firm’s workforce. One of the areas of talent management that most HR functions have underutilized is ... Read More »

Transitioning From a Recruiting to a Talent Management Function

Generally, everyone in HR and recruiting says that they want to be more strategic. But it takes more than just using the word “strategic” to actually become strategic. As a former chief talent officer, I can assure you that most recruiting managers have not yet made the transition into becoming strategic. In fact, there’s little chance that recruiting will transition ... Read More »

Outsourcing and Your Brand

Last week’s column, Why Branding Is Important In HR, inspired a number of you to write in with questions regarding the impact of using outsourced providers in HR on both your corporate and employment brand. Because many of you shared similar issues, this week we wanted to address methods you can employ to make sure your corporate and employment brands are ... Read More »


Why Candidates Are Dropping Out of Your Hiring Process

As seen on Yello (March 31, 2017) by Tracy Kelly. HR industry thought leader and professor of management at San Francisco State University, Dr. John Sullivan, says the cost to candidate withdrawal is real; the lost investment is a drain on team resources. Your online application is too complicated Sullivan reports that at Fortune 500 firms, 9 out of ten ... Read More »